FitVerse

Information We Collect

When you browse FitVerse or place an order, we may collect:

Account details — name, email address, and phone number
Order details — shipping address, items purchased, and payment method
Communications you send us — via the Contact form, WhatsApp, or email
Basic usage and device data, only if analytics/marketing tracking is active (see "Cookies & Analytics" below)

How We Use Your Information

We use your information to process and deliver orders, communicate order status and support requests, prevent fraud and abuse, and — only where enabled — measure marketing performance and improve the storefront.

We do not sell your personal information to third parties.

Payment Information

We accept Cash on Delivery, JazzCash, and EasyPaisa. Card or mobile-wallet payment details are handled directly by the relevant payment provider — FitVerse does not receive or store your full payment credentials.

Cookies & Analytics

FitVerse may use Google/Firebase Analytics and advertising pixels (such as Meta Pixel or TikTok Pixel) to understand site usage and measure the performance of our marketing campaigns. These tools are individually enabled by our team and, when active, may set cookies or similar identifiers in your browser and share limited usage data (such as pages viewed or actions taken) with the relevant provider (Google, Meta, or TikTok).

You can control cookies through your browser settings. Disabling cookies may affect some site functionality but will not prevent you from browsing or purchasing.

Data Storage & Security

Your data is stored using Firebase (Google Cloud) infrastructure with access-controlled security rules. We limit access to customer data to staff who need it to fulfil orders or provide support.

Sharing Your Information

We share order information only as needed to fulfil your purchase — for example, with courier/delivery partners for shipping, and with payment providers to confirm payment. We do not share your information with third parties for their own marketing purposes.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. You can also review and update most of your account information directly from your Account page.

Children's Privacy

FitVerse is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact Us

Questions about this policy or your data? Reach out via our Contact page.